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FAQ
System Requirements?
The fan card customizer requires Firefox 2.0 or higher or Microsoft Internet Explorer 6.0 or higher. We recommend Firefox. If you need to upgrade your browser, please click here.
What settings work best if I scan a picture?
Our recommendation for scanning will result in the highest quality level.
1. Scan the picture at 300 DPI scaled to 2.5” x 3.5”
2. Set scanning mode to RGB
3. Save as PNG file
4. Upload your photo into one of NFL Team Fan Card templates.
If your scans are looking bad on the screen, but printing out satisfactorily, it could be your video driver that is causing the problem. Try some different resolution and color settings in the “Display” portion of your control panel (after first making sure that you have the proper driver disks to restore your system to the original settings). You should be using a driver that provides 16+million colors, and a resolution of at least 800 x 600.
What does image resolution mean?
Resolution refers to the number of pixels in an image. Resolution is sometimes identified by the width and height of the image as well as the total number of pixels in the image. For example, an image that is 2048 pixels wide and 1536 pixels high (2048X1536) contains (multiply) 3,145,728 pixels (or 3.1 Megapixels). You could call it a 2048X1536 or a 3.1 Megapixel image. As the megapixels in the pickup device in your camera increase so does the possible maximum size image you can produce. This means that a 5 megapixel camera is capable of capturing a larger image than a 3 megapixel camera.
What does image quality mean?
In addition to image size, the quality of the image can also be manipulated. Here we use the word “compression”. An uncompressed image is saved in a file format that doesn’t compress the pixels in the image at all. Formats such as BMP or TIF files do not compress the image. If you want to reduce the “file size” (number of megabytes required to save the image), you can choose to store your image as a JPG file and choose the amount of compression you want before saving the image.
JPG compression analyzes images in blocks of 8X8 pixels in size and selectively reduces the detail within each block. At higher compression rations, the block pattern becomes more visible and there may be noticeable loss of detail, especially when you attempt to make prints larger than recommended. The subject and pattern in the image is also a factor. For example, a picture of the blue sky can be compressed quite a bit without any noticeable effects but a picture of a colorful bird would “pixelate” quite quickly. Take another look at the two images at the top. The first is somewhat compressed, about 200 pixels high (size) and the file is only 14Kb. The image on the right is the same size but compressed quite a bit more reducing the file size to 4Kb.
Re-sampling Image Resolution?
Keep in mind that re-sampling can result in poorer image quality. For example, when you resample an image to a larger pixel dimensions, the image loses some detail and sharpness. Applying the un-sharp mask filter to a re-sampled image can help refocus the image detail.
Is my information secure when I place an order?
Orders from within the United States:
Credit Card – If you are purchasing NFL Fan Cards, we accept Visa, Master Card, Discover and American Express. Your card information is submitted through our secure server. Your statement will show the name Digital Printing & Imaging, Inc. for the items you purchased.
International Orders: At this time we do not accept International Orders.
Is my order secure? Is my information kept private?
Your security and privacy are our top priorities while shopping for NFL Fan cards. Please refer to the privacy policy tab for full details. Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server.
If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. We will make sure you are on a secure server whenever you are entering information that needs to be protected. You can also double-check by looking at the URL address line of your browser. When accessing a secure server, the first characters of the site address will change from “http” to “https.”
We believe your private information is just that, private.
We know that you value your privacy. That’s why we’ll never peddle your private data to anyone. We don’t sell, rent, trade, lease, sublet, give, barter, swap, share, vend, bestow, confer, donate, furnish, bargain, auction, let, furnish, grant, impart, or provide any of your personal data with anyone else. Period. We won’t betray your trust.
Do you offer a Money Back Guarantee?
Yes. We want you to be happy with your purchase. To show we fully stand behind the quality of the products we print and ship, we offer a full, 30 Day Money Back Guarantee on product defects. If you need to return or exchange a product you have purchased from us, please contact us via email within 30 days and we'll take care of you, fancardsupport@dpiweb.com . We may reserve the rights to have the defective materials returned for evaluation. Please note the NFL Fan Card site is not responsible for print quality of uploaded images or type errors.
How long will it take to get my order?
After you place your order, it will be shipped from our location within 2-4 weeks. Depending on the method of shipping you choose at the time of checkout and your distance from our east coast facility, it could take anywhere from 1-5 business days for shipping time for orders within the US.
What kind of printing is used on the NFL cards?
The products you see on our site are comparable in quality to the products you find in professional sports trading cards. All cards are printed on 16pt heavy stock with a gloss finish using FSC papers with recycled content. That means we only use the best in professional printing techniques that are environmentally safe. We do NOT use any copiers or inkjet printers or provide laminated cards.
How do I check my order status?
Orders received by noon EST are processed within 5 to 7 business days (Our Business days are Monday - Friday). Once your order has been successfully placed, you will receive an e-mail order confirmation, with your order number. If you didn’t receive an order confirmation, please check the following: Check to make sure that your spam filters have not blocked e-mails from NFLRush.com.
Once your order has shipped, you will receive a shipping confirmation e-mail from us. For orders shipping within the Domestic United States, please allow 3 to 7 shipping days.
How do I cancel, change, or edit an order?
NFLRush.com ordering and process manufacturing is fully automated, your order begins within 120 minutes from your order placement.
In order to cancel your order you should send your order confirmation (this email should have your order ID number) notification to fancardsupport@dpiweb.com within 2 hours of placing the order. We cannot cancel your order by any other means. If you did not select cancel within the two-hour window, your order will be shipped and charged to your credit card.
The NFL Customized Fan Cards has an automated manufacturing process and does not allow for Editing Orders. If you have cancelled your order within the 2 hours you can go back and place a new order. TIP: If you have saved your customized fan card in your library you can start from that point and rework it to the desired look.
Getting started
1. How to start building your own NFL Fan card? To come
2. How do I upload photos?
To easily upload your own photos, go to 'My Photos, simply click the ‘upload photos’ button and follow the instructions.
3. How do I add photos to my fan card? (this section is tentative until I can walk through the site)
Once you select the NFL team for your card background, click ‘add to my selection’ (located above the relevant photo) for any photo you may want to include in your yearbook. This will put the image into your selection once you are in the editor. You can add new images to your selection as you work on your yearbook within the editor by clicking the right-hand button 'Add images to your selection'.
- Photo Editing
Drag and drop a photo from your selection onto your page. To edit the image, click the cog icon in the top right of the picture and this will open the ‘Edit Control’ panel. From here you can add a border, rotate the image, adjust the zoom and reposition the image.
- Text
Click on the Text tab at the bottom of the editing screen and drag the text box icon onto your page. To edit, click the cog icon in the top right corner of the box to display the 'Edit Control’ panel. These allow you to type and align your text, select the font, size, color and even rotate your text selection.
- Avatarsbr /> To add clip art, simply drag it from the tab at the bottom of your screen and drop it into position on the page. By clicking on the cog icon in the top right of the image your can open the Edit Options panel and reposition and rotate. Click and drag the corner of the box to resize the clip art.
- Save & Exit
If you want to close your fan card project, simply click the ‘Save & Exit’ button which can be found above the Pages panel in the middle. The updates you have made to your card will now be saved.
4. What do I do when I am finished?
Once you have completed the design of your fan card, you need to save it in your library. Icon photo here.
General FAQ's
1. How many photos can I upload?
There are no limits on how many images you can have in your account or how many fan cards you can create.
2. Is there a maximum image size?
The current size limit for each image is 5MB. If your images are larger than 5MB use a photo editing program (such as Photoshop) and either resize your image or reduce the image resolution (we recommend keeping the resolution between 200 and 300 dpi.)
3. Why is it taking time to upload?
The upload time or your images varies greatly and largely depends on your Internet Service Provider’s (ISP) upload speeds. Remember, many ISPs have a much slower upload speed than download speed. Our image servers’ support uploads at up to 100MB/sec, which in most cases is more than 500 times the speed of an internet connection to guarantee the fastest uploads to all users. Typically, it can take +/- 1min per 1MB of upload on slower lines.
4. Are there any uploading tips?
• Try and avoid uploading large images over 5MB (the maximum file size is 5.5MB) as these are unnecessary unless you are producing large format prints
• Minimize the browser window and work on something else while files are uploading.
• Before uploading, organize your images into folders that represent the albums you want to make as this will help save time searching for image online afterwards.
5. My login isn't working/I've forgotten my password, what should I do?
Through the NFLRush.com site, go to the NFL Fan Cards, click on the LOGIN button and you will be shown the login page, type in your email address and click 'Forgotten my password' An email will be sent to your address with your password for logging in. Please contact us at fancardsupport@dpiweb.com if you need further assistance.
6. What support can I expect?
The NFL fan card team will fully support you from start to finish, we want your fan card project experience to be as easy and pleasant as possible so if you have any questions then please don't hesitate to get in touch with us by email fancardsupport@dpiweb.com